90-Day Limited Warranty

Depending on the specific circumstances and inventory availability, we may provide:

• A complete replacement product
• Replacement modular components or hardware parts (e.g., tempered glass lids, handles, or charging cables)
• Store credit for future purchases on norelrs.com
• An appropriate partial or full refund where a replacement cannot be provided

The specific resolution will depend on the nature of the verified issue, current stock availability, and the details of your claim.

What Is Covered

Our limited warranty covers qualifying issues, including:

Manufacturing Defects

Flaws in materials, structural forging, or factory craftsmanship that prevent the normal intended culinary use or structural integrity of the item.

Handle, Fitting & Hardware Issues

Unexpected structural failures occurring under normal cooking conditions, such as cookware handle rivet loosening, pakkawood handle separation, 3-ply metal base delamination, or defective lid fitment.

Electronic & Smart Appliance Failures

Operational defects occurring during recommended domestic use in our intelligent kitchen tools, including non-functional digital temperature displays, internal heat sensor calibration failures, or UVC sanitizing base malfunctions.

Products Damaged on Arrival

Items that arrive broken, cracked, severely scratched, or unusable due to shipping handling or freight transit impacts.

What Is Not Covered

The limited warranty does not cover issues or damages arising from:

• Accidental drops, blunt impacts, or structural breakage caused by customer handling
• Culinary misuse, such as chopping dense bones, frozen foods, or hard shells with slicing knives
• Thermal shock damage, including plunging hot cookware or glass lids directly into cold water, causing warpage or cracked enamel
• Commercial, professional, or industrial catering use (products are rated for domestic household use)
• Dishwasher damage (dishwasher use causing blade corrosion, dulled edges, warped wood handles, or moisture ingress into electronics)
• Water damage resulting from submerging electronic handles, LED display panels, or charging docks in water
• Normal wear and tear, including standard knife edge dulling (routine sharpening and honing are standard maintenance)
• Cosmetic surface alterations, including scratches from scouring pads, steel wool, or abrasive cleaning powders
• Unauthorized modifications, repairs, or disassembly
• Theft, loss, or claims submitted after the 90-day warranty period has expired

Minor variations in wood grain, hand-hammered textures, layered Damascus steel patterns, or hand-painted ceramic glazes are hallmarks of authentic manufacturing and are not considered defects when they do not impair functionality.

Damaged or Defective Items

If your order arrives defective or damaged, please contact our support desk as soon as possible after delivery.

To help us review and resolve your claim efficiently, please provide:

• Your official order number
• Your full name and the email address used during purchase
• A detailed description of the observed defect or damage
• Clear photographs or a brief video demonstrating the problem
• Photographs of the courier shipping box and internal protective packaging if transit damage occurred

Please retain the original item and packaging until our customer support team has concluded the claim evaluation.

How to Make a Warranty Claim

To submit a warranty inquiry, email our customer service team at service@norelrs.com. Please include your order number and clear photographic or video evidence.

Our support specialists will review your submission and provide an assessment within 24–48 business hours. Additional technical details may be requested if necessary to verify the nature of the issue.

Replacement Products

If a replacement is authorized, we will make reasonable efforts to dispatch the identical model. If the original item has been discontinued or is temporarily out of stock, we may provide:

• A comparable replacement product of equal utility and value
• Store credit for use across our catalog
• Another mutually agreed resolution

Refunds

Warranty claim approval does not automatically guarantee a cash refund. Monetary refunds are evaluated according to the circumstances of the defect and our Return & Refund Policy. When a refund is approved, funds are credited directly to your original payment method. Financial institutions typically require 3–7 business days to post the credit to your statement.

Returns and Warranty Are Different

Our Return Policy applies when you wish to return an eligible, like-new purchase due to preference or change of mind within our 30-day return window.

Our Limited Warranty applies specifically to manufacturing defects, hardware failures, and qualifying product performance issues during the 90-day warranty window.

Please consult our Return & Refund Policy for complete details regarding standard returns and refund eligibility.

Shipping Damage

If your carton appears visibly crushed, punctured, or wet upon courier delivery, we advise taking photographs of the unopened box before unboxing. If the culinary tools inside are damaged, contact us immediately and provide photos of:

• The exterior courier carton showing transit tears or impact marks
• The carrier shipping label
• The damaged culinary product
• The internal protective foam cushioning

Prompt reporting allows us to initiate a formal shipping claim with the carrier and dispatch your replacement without unnecessary delays.

Product Care Guidelines

To preserve the longevity, finish, and safety of your culinary tools:

• Follow all included user manuals and maintenance guides
• Hand wash cutlery and dry immediately; avoid automatic dishwashers
• Use wood, bamboo, or composite cutting boards to safeguard fine blade edges
• Allow heated cookware to cool naturally before washing to avoid thermal shock
• Keep electronic handles, displays, and Type-C charging docks completely dry
• Clean ceramic tableware with soft sponges and non-abrasive detergents
• Store knives securely in the provided block when not in use

Improper cleaning, dishwasher usage, thermal shock damage, or abusive handling will invalidate warranty eligibility.

Consumer Rights

This limited warranty is provided in addition to statutory consumer guarantees and non-waivable legal conformity rights established under consumer protection laws in your jurisdiction (including mandatory statutory warranty rights within the EU and UK). Nothing in this policy restricts or waives rights that cannot lawfully be limited.

Contact Us

If you have questions regarding warranty coverage, need technical assistance, or wish to submit a warranty claim, please contact our customer care team: