Payment & Security

1. Payment Methods

Available payment options for your purchase will be explicitly displayed during the checkout process. Supported payment services may vary depending on your delivery location, billing country, selected currency, browsing device, order total, and available payment gateways at the time of purchase.

Only payment methods officially presented on the secure checkout screen can be utilized to complete an order.

2. Payment Authorization

All orders are subject to payment authorization, digital verification, and automated fraud-mitigation screening. Your payment service provider, card-issuing bank, payment network, or financial institution may:

• Approve or decline an attempted transaction
• Request two-factor authentication or 3D Secure verification
• Place a temporary authorization hold on your account
• Apply regional transaction or foreign spending limits
• Enforce secondary financial compliance checks

NORELRS® does not control the independent authorization decisions, verification protocols, temporary hold durations, or release schedules of banking institutions. If your transaction is declined, please double-check your billing details, contact your bank, or select an alternative payment method at checkout.

3. Checkout Security

NORELRS® utilizes Shopify Inc. as our e-commerce hosting platform together with accredited, PCI-DSS Level 1 certified payment gateways to ensure maximum transaction safety. Payment data is transmitted via end-to-end Transport Layer Security (TLS/SSL) encryption.

4. Pricing and Order Total

Prior to final payment authorization, our checkout screen will present an itemized breakdown including:

• Individual product prices and selected variants
• Quantities ordered
• Applicable discount voucher reductions
• Calculated freight and shipping fees
• Applicable sales taxes or VAT
• Final total payable amount

Please review your order summary carefully before confirming payment. The amount displayed at the final checkout step represents the exact total authorized for the transaction, subject to any foreign transaction fees charged independently by your card issuer.

5. Currency and Foreign Exchange

Prices on norelrs.com are denominated, displayed, and processed in U.S. Dollars (USD) unless converted via our local storefront currency selector.

If your payment card or bank account operates in a currency other than USD, your financial institution may apply currency conversion rates, foreign transaction surcharges, or exchange-rate margins. These conversion rates are determined entirely by your card issuer and are beyond our control.

6. Temporary Authorization Holds

In certain instances, your bank or payment provider may display a pending or temporary authorization hold immediately following an order attempt. A pending hold indicates that funds have been reserved by your card issuer; it does not necessarily mean final capture has taken place.

If an order attempt fails or is immediately canceled, the duration required for the temporary hold to clear depends strictly on your bank's policies (typically 24–72 hours). NORELRS® cannot expedite the release of banking holds.

7. Failed or Declined Payments

Online transactions may fail or be declined due to several factors, including:

• Incorrect card number, expiration date, or CVV code
• Insufficient account funds or credit limit constraints
• Billing address mismatch against bank records (AVS failure)
• Uncompleted 3D Secure or SMS verification prompts
• Automated bank fraud detection triggered by cross-border purchasing
• Transient network or gateway connectivity issues

If payment cannot be authorized, your order will not be completed. We advise reaching out directly to your card issuer to authorize international e-commerce transactions on your account.

8. Duplicate or Unexpected Charges

If you suspect a duplicate charge has occurred, please first verify whether one of the entries is merely a pending authorization hold.

If an erroneous duplicate charge is confirmed, contact our billing desk immediately at service@norelrs.com  with:

• Your official order reference number
• The email address entered at checkout
• The transaction date and exact currency amounts charged

Security reminder: Never include complete credit card numbers or CVV codes in email correspondence.

9. Discount Codes and Promotions

Promotional discount codes must be entered in the dedicated voucher box prior to completing payment. Unless expressly stated otherwise:

• Discount codes cannot be applied retroactively once an order is finalized
• Promotions cannot be combined with other concurrent coupon vouchers or bundle markdowns
• Discounts hold no cash redemption value
• Codes are subject to expiry dates, minimum spend thresholds, and single-use limits

10. Taxes and Other Charges

Applicable sales taxes and shipping charges will be itemized at checkout where supported.

International cross-border orders may be subject to import customs inspections, duties, tariffs, and clearance fees levied by your destination country's customs authority. These charges are the responsibility of the importing recipient. Please review our Shipping Policy for additional details.

11. Refunds

Approved refunds are issued back to the original payment method utilized during purchase. Once a refund is processed by NORELRS®, financial institutions generally require 3–7 business days to post the funds to your account statement. For eligibility criteria, please consult our Return & Refund Policy.

12. Payment Verification and Fraud Prevention

To defend our customers against identity theft and unauthorized transactions, we employ automated risk-screening tools. We reserve the right to delay dispatch, request identity confirmation, or cancel orders exhibiting high risk signals, including:

• Suspected unauthorized credit card usage
• Severe discrepancies between billing addresses and IP geo-locations
• Repeated failed payment attempts followed by success

If an order is canceled under our fraud-prevention protocol after funds were captured, a complete refund will be processed immediately.

13. Payment Privacy

Billing information provided during checkout is processed strictly to complete your transaction, prevent fraudulent activity, and comply with accounting mandates. Data may be securely transmitted to:

• Shopify Inc. (e-commerce infrastructure)
• Certified payment processors and banking institutions
• Fraud-prevention and identity-verification services
• Logistics partners (name, shipping address, and phone number only)

For complete details regarding our data governance practices, please review our Privacy Policy.

14. Contact Us & Corporate Information

If you have questions regarding checkout security, billing transactions, refunds, or payment processing, please contact our financial customer support team: