Contact Us
Welcome to NORELRS®.
We are committed to providing responsive and reliable customer support throughout your culinary shopping experience. Whether you need help with product specifications, cookware care, order tracking, shipping schedules, returns, damaged or incorrect deliveries, or general inquiries about our collections, our customer care team is here to assist you.
For questions regarding orders, fulfillment, products, after-sales care, or commercial and wholesale partnerships, please contact us through our official support channels below.
1. Customer Support by Email
Official Support Email: service@norelrs.com
Our dedicated customer support team carefully reviews every inquiry and aims to provide a comprehensive, helpful response within 24–48 business hours (1–2 business days).
For faster assistance with an existing order, please include your official order number in the subject line of your message.
For product-related or technical inquiries, please include:
- Product title or item SKU
- Order number (if applicable)
- A brief description of your question, operational concern, or issue
- Clear photographs displaying the item and packaging labels
- A short video if the inquiry relates to electrical components, digital displays, blade condition, or lid fit
Providing these details allows our support specialists to diagnose and resolve your request efficiently.
2. Customer Support Hours
Customer Support Email: service@norelrs.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)
Messages received outside of regular business hours, during weekends, or observed holidays will be reviewed promptly on the next business day. Please note that response times may vary slightly during peak holiday campaigns and major promotional events.
3. Orders, Shipping & After-Sales Support
Our customer service representatives are available to assist with:
- Order status confirmation and real-time parcel tracking
- International shipping and cross-border delivery inquiries
- Product information, dimensions, and weight specifications
- Product care, seasoning, and maintenance guidance
- Damaged, defective, incorrect, or incomplete shipments
- Return authorizations, replacements, and refund requests
- Material composition, food-contact safety, and cooktop compatibility
- Commercial supply and wholesale distribution opportunities
To help us locate your order file promptly, please provide your order reference number and the email address utilized at checkout. If a package arrives damaged or incomplete, notify us promptly with clear photographic evidence of both the product and outer courier carton.
4. Product Support
NORELRS® offers four specialized collections designed around modern culinary living. If you require technical assistance or advice, our team is prepared to guide you across:
- Knife Collection: Blade steel composition (high-carbon, Japanese steel, Damascus), hand-hammered textures, edge honing techniques, pakkawood handle maintenance, and cutting board recommendations.
- Cookware Collection: Multi-cooktop compatibility (induction, gas, electric, ceramic, oven ratings), 3-ply metal layers, enameled cast iron heat retention, thermal shock avoidance, and glass lid venting.
- Utensil Collection: Operating guidelines for smart UVC sanitizing stations, 360° hot air drying cycles, digital temperature-control spatulas, Type-C charging specifications, and heat-resistant silicone care.
- Serveware Collection: Ceramic glaze care, gold-tone accent preservation, sculptural nesting bowl storage, and ergonomic supportive designs.
Because specifications differ across models, please mention the exact product name when communicating with our team.
5. Business & Wholesale Inquiries
NORELRS® welcomes inquiries from culinary retailers, boutique distributors, interior designers, commercial kitchens, and corporate gifting partners worldwide.
For distribution inquiries, container-load procurement, or wholesale collaborations, please reach out directly:
Wholesale Desk: service@norelrs.com
Please format your email subject line as Subject: Business Inquiry or Subject: Wholesale Inquiry. Kindly include your legal company name, operating market, anticipated volume requirements, and a brief summary of your proposal.
6. Corporate Information
The NORELRS® brand, online catalog, and global services are managed in full commercial compliance by our parent operating entity:
| Brand | NORELRS® |
| Website | norelrs.com |
| Legal Entity | Qingdao Linyue Musheng Technology Co., Ltd. |
| Registered Address | No. 490, Hanjiazhai, Wangtai Subdistrict, Huangdao District, Qingdao, Shandong Province, China |
| Unified Social Credit Code | 91370211MAEG541D8F |
| Commercial & Support Phone | +86 19262680257 |
| Customer Support Email | service@norelrs.com |
If you require direct business consultation or trade verification, please contact our commercial desk at +86 19262680257.
norelrs.com is owned and operated by Qingdao Linyue Musheng Technology Co., Ltd. The company is fully responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
We're Here to Help
From selecting the ideal culinary cookware or cutlery set to receiving and enjoying your delivery at home, our dedicated support team is here to ensure your experience remains seamless and satisfying.
If you have any questions, comments, or require personalized assistance, please contact us at:service@norelrs.com
Thank you for choosing NORELRS®.