Shipping Policy

Order Processing

Please note that order handling and packaging preparation time is entirely distinct from carrier transportation transit time. During high-volume seasonal promotions, inventory synchronization, or public holiday periods, processing may require slight additional time.

Heavy cookware sets and multi-piece knife blocks undergo strict pre-dispatch quality checks and secure strapping before departure. Once your parcel has been handed over to the courier, an automated shipping confirmation email containing active tracking details will be sent immediately.

Estimated Delivery Time

Actual delivery transit times may vary depending on:

• Final destination country, region, and local postal infrastructure
• Carrier logistics availability and air freight route schedules
• National customs import inspections and regulatory clearance queues
• Severe weather phenomena, natural disruptions, or transport network interruptions
• Peak international shipping periods (such as Black Friday and year-end holidays)
• Remote delivery zones, island territories, or localized service restrictions

All stated delivery windows represent realistic commercial estimates based on carrier data and do not constitute contractually guaranteed arrival dates.

Shipping Methods and Costs

Available shipping services, courier options, and applicable freight fees are dynamically calculated and clearly displayed during the checkout process prior to final payment submission. Shipping charges are determined based on your delivery destination, total parcel weight, dimensional volume, and the specific items selected.

Where promotional free shipping thresholds or subsidized freight tiers apply to your destination, eligibility and automatic discounts will be visibly itemized on the final checkout page.

Packaging of Fragile and Specialized Cookware

NORELRS® kitchen products incorporate specialized craftsmanship and sensitive materials:

• Razor-sharp forged high-carbon blades and hand-hammered steel knives
• Tempered glass lids with integrated steam vents and dual pour spouts
• Enameled cast iron cookware and ceramic pumpkin-shaped serving pots
• Smart electronic bases, digital temperature spatulas, and UVC sterilizing components

To prevent transit damage, each item is packed using reinforced inner cartons, custom molded foam supports, protective blade sheaths, and heavy-duty bubble cushioning. Please inspect your package carefully upon delivery. We recommend retaining all internal and external packaging materials until you have confirmed your order arrived in pristine condition.

Tracking Your Order

Upon courier dispatch, an automated notification containing your official tracking number and a direct tracking link will be sent to your registered email address.

Please allow 24–48 hours after receiving the tracking code for the carrier’s system to scan the parcel and update initial status events. Depending on regional postal operators and cross-border handovers, tracking checkpoints update progressively as the package moves between intermediate hubs.

Delivery Delays

While we partner with established global couriers to fulfill orders smoothly, occasional disruptions beyond our direct operational control may arise, including:

• Customs inspection backlogs or import documentation requests
• Adverse weather conditions impacting international air cargo or maritime freight
• Public holidays and regional postal network strikes
• Peak holiday dispatch bottlenecks

If your shipment has not arrived after the estimated 7–20 business day delivery window has elapsed, please contact our support team at service@norelrs.com. We will initiate an inquiry with the carrier to verify the status of your parcel.

Shipping Address Accuracy

Customers are strictly responsible for reviewing and providing complete, accurate, and deliverable address information at checkout, including:

• Full legal recipient name
• Detailed street name and house/building number
• Apartment, suite, or unit identifier
• City, province/state, and accurate postal/ZIP code
• Destination country and an active telephone number for courier contact

If you discover an address error immediately after purchase, contact us right away at service@norelrs.com. We will endeavor to correct the address before fulfillment; however, changes cannot be made once an order has progressed into packing or transit.

If a package is returned, misrouted, or abandoned due to an incomplete or incorrect address submitted by the customer, any secondary reshipment fees will be the responsibility of the customer where permitted by law.

International Orders & Customs Duties

NORELRS® proudly ships to selected international destinations. When ordering across borders, your parcel may be subject to import regulatory requirements:

• Customs inspections and entry documentation reviews
• National customs tariffs and import duties
• Value-Added Tax (VAT) or regional import sales taxes
• Courier brokerage and local postal processing fees

Unless an explicit Delivered Duty Paid (DDP) option is active during checkout, all import duties, customs tariffs, and clearance charges levied by your local government are the exclusive legal responsibility of the importing recipient. NORELRS® does not control customs inspection turnaround times or foreign government levies.

Damaged Products During Shipping

Because our catalog includes heavy cast iron, precision cutlery, and fragile tempered glass, we urge customers to examine their deliveries promptly upon receipt.

If any product arrives broken, bent, cracked, or visibly impaired from shipping transit, contact our customer service desk promptly at service@norelrs.com with:

• Your official order reference number
• Clear photographs displaying the damaged section of the product
• Photographs of the internal protective packaging
• Photographs of the exterior courier shipping box showing any crushing or tears
• A legible photograph of the carrier shipping label

Please do not dispose of damaged merchandise or carton materials until our team has completed evaluation. Verified transit damage will be rectified through a complimentary replacement, replacement components, or an appropriate refund.

Lost or Delayed Packages

If your tracking status halts unexpectedly for an extended period or the parcel appears stalled, please contact service@norelrs.com. Our support team will coordinate with the respective carrier to launch a formal tracing investigation. Investigation timelines depend on individual carrier procedures and international transport agreements.

Packages Marked as Delivered but Not Received

If tracking indicates that your parcel was successfully delivered but you have not received it, we recommend performing the following preliminary checks:

• Check secure delivery spots around your property (front porch, side doors, garage, patio)
• Check with building reception, security desks, parcel lockers, or mailroom managers
• Inquire with household members, co-workers, or immediate neighbors
• Contact the local delivery driver or nearby postal branch handling your route

If the package remains unlocated after these steps, please reach out to our support team so we can assist in filing a delivery dispute with the logistics provider.

Split Shipments

To guarantee the safest transportation and avoid shipping damages, items from a single order may occasionally be dispatched in separate parcels due to:

• Weight and density differences (for example, packaging a heavy cast iron pot separately from a precision knife block to prevent internal impact)
• Specialized protective packaging configurations for fragile ceramics
• Inventory availability across distinct regional fulfillment centers

If an order is divided into split shipments, each package will receive its own individual tracking number and may arrive at slightly different times. You will never be charged additional shipping fees solely because we choose to split an order for safety.

Receiving Your Order & Safe Unboxing

When unboxing your NORELRS® culinary delivery, please observe safe handling practices:

• Open outer cartons carefully and avoid plunging deep box-cutters into packaging
• Exercise extreme caution when extracting cutlery blades; retain tip guards until positioned in the block
• Remove protective foam slowly to avoid dropping tempered glass lids or ceramic vessels
• Inspect all parts on a clean, stable, and flat countertop before discarding packaging materials

Contact Us & Corporate Information

If you have questions regarding shipping arrangements, tracking updates, customs guidance, or transit damage, please contact our logistics support team: