Return Eligibility

Return eligibility depends on the product type, order status, product condition, and applicable return period. To be eligible for a return, items should generally be unused, undamaged, and returned with the original packaging and accessories where applicable.

Certain items, including customized products, final sale items, clearance products, hygiene-sensitive products, or items damaged through customer use, may not qualify for return unless required by applicable laws.

Requesting a Review

If an item is damaged, incorrect, incomplete, or materially different from its description, contact us promptly with your order number, a clear explanation, and photographs when relevant. We will review the available information and explain the next appropriate step.

Return Instructions

Contact us before sending any item back. If a return is approved, we will provide instructions suited to the item and the reason for the request. Returns sent without prior contact may not be identifiable or eligible for processing.

Refund Processing

Approved refunds are issued to the original payment method whenever possible. Your payment provider controls when a refund appears. Eligibility and the treatment of delivery-related costs depend on the circumstances and applicable law.

Return Support: service@norelrs.com