Requesting a Change

We start processing orders shortly after they are placed. If you need to change items, update delivery information, or cancel an order, contact us immediately and include the order number. We will make reasonable efforts to assist, but changes cannot be guaranteed once packing, fulfillment, or shipment begins.

Order Change Limitations & Address Updates

Customers are responsible for providing accurate delivery information during checkout. If you notice an incorrect or incomplete address after placing your order, please contact us immediately.

While we will try to assist with address updates and order modifications, changes cannot be guaranteed once order processing or fulfillment has started.

Cancellation Timing & Refunds

If an order can be canceled before fulfillment, we will confirm it and arrange any applicable refund to your original payment method. Orders in transit generally cannot be canceled. In that event, review the Return and Refund Policy or email us for order-specific guidance.

Order Help: service@norelrs.com