Tracking Updates

When tracking is offered, information is sent to the email used at checkout. Carriers may need time to show movement after receiving shipment details or creating a label. A temporary lack of movement does not necessarily mean that a parcel has been lost.

Delivery Monitoring

Please follow tracking updates and any notices from the carrier. If a delivery attempt is missed, the carrier may provide instructions for redelivery, collection, or another attempt. Follow those instructions promptly where appropriate.

Delayed Shipments

If tracking remains unchanged for an unusual period or a package seems missing after the expected delivery window, contact us with the order number. We will review carrier information and advise on the next available step.

Tracking Support: service@norelrs.com